Shipping policy
Shipping Policy
Effective Date: February 18, 2025
At Polish'D, we are committed to processing and delivering your order as efficiently as possible. Please review the following shipping terms before placing your order.
Processing Time
All orders require 1–3 business days for processing prior to shipment. This includes order verification, product preparation, and packaging.
Orders are not processed or shipped on weekends or holidays.
During high-volume periods, including sales and holidays, processing times may be extended.
Shipping Time
Once your order has been processed and shipped, delivery times may vary depending on your location and the shipping carrier.
Estimated delivery times:
- Standard Shipping: 3–7 business days
Shipping times are estimates and are not guaranteed. Delays may occur due to carrier issues, weather conditions, or high shipping volume.
Processing time and shipping time are separate and should be considered together when estimating delivery.
Tracking Information
Tracking numbers are provided once your order has been shipped.
If you do not receive a tracking number within 7 business days, please contact us at:
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
Polish'D is not responsible for orders that are delayed, lost, or delivered incorrectly due to inaccurate or incomplete shipping details provided by the customer.
If a package is returned due to an incorrect address, the customer will be responsible for any additional shipping fees required to resend the order.
Lost, Stolen, or Delayed Packages
Once an order has been shipped and transferred to the carrier, Polish'D is not responsible for lost, stolen, or delayed packages.
Customers must contact the shipping carrier directly to file a claim for any lost or delayed shipments.
Delivery Confirmation
Orders marked as “Delivered” by the carrier are considered successfully fulfilled.
Polish'D is not responsible for packages that are lost or stolen after delivery confirmation.
Shipping Address Changes
We cannot guarantee that changes can be made to a shipping address once an order has been placed.
If you need to request a correction, you must contact us immediately at:
Multiple Shipments
Orders may be shipped in multiple packages depending on product availability.
International Shipping
If applicable, international customers are responsible for any customs fees, duties, or taxes required by their country.
These fees are not included in the purchase price and are determined by the destination country.
Refused or Returned Shipments
If an order is refused or returned to us:
- Original shipping costs are non-refundable
- The customer is responsible for any reshipping fees
Agreement
By placing an order with Polish'D, you acknowledge and agree to this Shipping Policy. Shipping timelines are estimates and are not guaranteed.